Our aim is to give our clients back some of their time so they can focus on the key elements within their business. This then means they can concentrate on growth during the exciting (and sometimes overwhelming) startup journey.
For many Service as a Software (SaaS) businesses the operational tasks needed to be completed when onboarding a client can seem quite daunting and hard to keep track of. We have many years’ experience working with SaaS based businesses and so wanted to share our 3 reasons why effective client onboarding is key to success for SaaS businesses.
REASON 1 – YOU WILL BE CONSISTENT IN YOUR APPROACH
ADAVIRTUAL help clients put processes in place during the early stages of the company’s growth. We always recommend putting a process in place as early as possible as this allows for a consistent approach that can be used for all clients.
You can then keep track of where your customer is on the onboarding journey and what is still left to action. You also know that all your clients are experiencing the same level of service. This will allow for some great feedback (see reason 2)!
REASON 2 – YOU WILL CREATE POSITIVE CUSTOMER JOURNEY
It is important for the customer to feel valued from the onset. The last thing you will want is a great sales pitch, the customer to buy-in to the product but then suddenly for them to be left in the wind during the onboarding process!
By having a process in place you will ensure that the customer feels valued, well looked after and not just a sales figure.
REASON 3 – YOU WILL BE MORE EFFICIENT
The result of streamlining your process means you are able to acquire more clients efficiently. You can also maintain high levels of customer experience which will then lead to great reviews and recommendations leading to more sales!