FAQ’s

Frequently Asked Questions

What Are Your Working Hours?

We work 08:30 – 17:30 Monday – Friday (excluding Bank Holidays)

We offer a wide range of virtual support from administration & back-office, project management, implementing systems and processes but our specialty is operational and onboarding support for SaaS startups.

We are flexible and so we offer hourly rates for all clients that would like to ascertain if virtual support will work for them or have short term project needs. No commitment required.

Not at all! We are very flexible with what we offer as we know many startups and small businesses needs change. If on a monthly retainer contract then we ask for 4 week’s notice.

We charge by the hour. This can be done via an hourly rate or via one of our monthly retainers depending on your requirements

We like to think that there are not many tasks outside our scope. We can help with email management, invoicing, booking travel, social media management, project management, helping to set up processes and systems to help whilst you grow, to name but a few! However, we tend to leave SEO and in-depth Digital Marketing and Content Writing to others

We have a range of ways for you to keep in contact from email, telephone, online meetings, in person meetings (just not fax and post – we like to be paperless)

We usually meet with our clients in person (where possible) to discuss your needs and which tasks you wish us to support you with it. Depending on the scale and complexity of the tasks required will determine the timeframe for integrating ourselves.

Yes, we do! We have Public Liability Insurance and Professional Indemnity Cover

Yes, we are! Our Registration Number is: ZA720543

We use a great tool called Toggl to keep a track of the number of hours used and to keep track of the time for certain projects or tasks

Yes! We understand that the needs of the business can change. We would invite you to have a discussion with us in regards to the adjustment to see what we can do

A copy of our client contract can be viewed here for your reference.

A copy of our Privacy Policy can be viewed here for your reference.

At ADAVIRTUAL our goal is to give small businesses back time from admin and business critical (but non-revenue generating) tasks so they can focus on bringing in new business in order to evolve and scale.
Our key aim is for our clients to succeed and grow and therefore our success is not only measured by our own growth but also on the success of our clients.

Flexibility – to offer Flexibility for both our clients and employees.
    • At ADAVIRTUAL we understand that as a new or small business that your workload can vary and we therefore aim to be extremely flexible and work with you as business demands
    • For our team members we want to encourage a work life balance and offer flexibility when it comes to working hours and family commitments
Customer Commitment – our key aim is to serve our clients so that they can succeed and grow. We strongly believe our success is not only measured by our own growth but that of our clients as well.
Integrity – we always aim to be open and transparent with both our clients and team members. We understand that trust is key when letting someone into your business and we aim to be a dependable extension of that business.
Passion – you may not love admin but we do! We understand that these tasks are crucial to the success of your business and will do our utmost to not only complete the tasks to the best of our ability but to also help implement processes and tools to streamline and increase efficiency moving forward.

ADAVIRTUAL endeavour to raise money for good causes throughout the year through fundraising events with our team and pledges.

We have a chosen charity we support called Chailey Heritage Foundation which is based in West Sussex.

In 2020, we are pleased to have raised £827.00 for good causes including Chailey Heritage Foundation, Sport Relief and Children In Need!